Corrections and complaints
If something on Top8Reviews is wrong, out of date or unfair, tell us. Anyone can ask for a correction, and every request is answered on the evidence.
What to include
Name the page, quote the statement you believe is wrong, and send the evidence that shows the correct position, such as a licence record, a register entry or a dated document. Requests with evidence can be resolved fastest. Please do not send personal information about anyone else.
What happens next
An editor who was not involved in the original work reviews the request against the evidence. If the page is wrong, we correct it, record the change and, where a score or a ranking position moves, note the correction and its date on the page. If the page stands, we explain why.
Right of reply for businesses
A business that disagrees with an assessment can submit evidence for a correction at any time. Once business profiles open, a verified representative will also be able to reply publicly to customer reviews. A reply sits beside the review and does not remove it.
Legal notices and urgent issues
Reports of threats, personal data exposure, impersonation or suspected extortion are escalated and handled ahead of other requests. Formal legal notices should be marked as such so they reach the right person quickly.